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Critical Success Factors, Challenges and Benefits of Enterprise Architecture (EA) in the Malaysian Public Agency (Faktor Kejayaan Kritikal, Cabaran Serta Kebaikan Pelaksanaan Seni Bina Perusahaan (EA) Dalam Agensi Awam Malaysia)

Author :Yahaya Abd Rahim, Mahiezan Mohamad, Nurhizam Safie, Zulkiflee Abd Rahim @ Ab Rasim
Subject Heading :Public Service [Browse more..]
Information Techonology [Browse more..]
Type :Journal Article
Source :MALTESAS Multi-Disciplinary Research Journal (MIRJO) [Browse more..], Vol. 3, Issue 2, pg. 62-71
ISSN/ISBN :0127-6271
Date of Publication :2018/08/27
Publisher :MALTESAS
PDF Full Text :

Abstract

The Government of Malaysia strives to provide quality services to its people via e-Government or Electronic Government. This is a way of distributing services to the people through the computing system. The high demand for online services has created an increasing number of online systems that sometimes have difficulty not only the people but also the agencies managing the system. In this regard, at the government agency level, there should be a mechanism or technology that can control the management of diverse online services. Company Architecture (EA) is seen as a suitable control mechanism to the above. It is a concept, idea or technology that is believed to be used to organize and manage the management of agency information. This is because EA sees an Information Technology (IT) project from every angle including operational business aspects, technology, data or even applications. It is comprehensive and is a methodological link between business and IT. The EA comes with a variety of frameworks that can be used as agency guidance in its implementation. This study looks at critical success factors, challenges and the benefits of implementing EAs in Malaysian public agencies. Literature research is conducted to find dimensions that can be used as research instruments. The research instrument is extended to respondents to obtain feedback. The findings were then analyzed to obtain statistical descriptions and subsequently reported in this paper.

Kerajaan Malaysia berusaha untuk memberikan perkhidmatan yang berkualiti kepada rakyatnya melalui e-Kerajaan atau Kerajaan Elektronik. Ini menjadi satu wadah penyaluran perkhidmatan kepada rakyat melalui sistem pengkomputeran. Permintaan yang tinggi terhadap perkhidmatan atas talian telah mewujudkan semakin banyak sistem atas talian yang ada kalanya mendatangkan kesukaran bukan sahaja kepada rakyat tetapi juga kepada agensi yang menguruskan sistem tersebut. Sehubungan dengan itu, perlu ada satu mekanisma atau teknologi di peringkat agensi kerajaan, yang dapat mengawal pengurusan perkhidmatan atas talian yang pelbagai. Seni bina Perusahaan (EA) adalah dilihat sangat sesuai sebagai mekanisma kawalan kepada perkara di atas. Ia merupakan konsep, idea atau teknologi yang dipercayai dapat digunakan untuk mengatur dan mengurus maklumat agensi. Ini kerana EA melihat sesuatu projek Teknologi Maklumat (IT) dari segenap sudut termasuk aspek bisnes operasi, teknologi, data mahu pun aplikasi. Ia bersifat menyeluruh dan merupakan satu metadologi yang boleh menghubungkan bisnes dan IT. EA hadir dengan pelbagai kerangka yang boleh digunakan sebagai panduan agensi dalam pelaksanaannya. Kajian ini melihat kepada faktor kejayaan kritikal, cabaran serta kebaikan pelaksanaan EA dalam agensi awam Malaysia. Kajian kesusasteraan dijalankan untuk mencari dimensi yang boleh dijadikan sebagai instrumen kajian. Instrumen kajian dipanjangkan kepada responden untuk mendapatkan maklum balas. Dapatan kajian kemudiannya dianalisis bagi mendapatkan statistik deskripsi dan seterusnya dilaporkan dalam penulisan ini.


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